Frequently Asked Questions
Everything you need to know about your journey with TheSilkyWay.
What makes TheSilkyWay silk different from regular satin?
Unlike synthetic satin, we use 100% Grade 6A Mulberry silk with a 22-momme thickness. This ensures maximum breathability, durability, and a natural proteins-rich surface that protects your hair and skin from friction.
How should I wash and care for my silk products?
To maintain the natural luster, we recommend hand washing in cold water with a pH-neutral liquid detergent. If using a machine, select the 'delicates' cycle and use a mesh laundry bag. Always air dry out of direct sunlight.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at checkout based on your destination.
Are your dyes safe for sensitive skin?
Absolutely. All TheSilkyWay products are OEKO-TEX® Standard 100 certified, meaning they are free from harmful chemicals and toxic dyes, making them safe for even the most sensitive skin types.